1. How long does it take for the license to arrive after payment is made?
Licenses are usually delivered within 15 minutes. In exceptional cases, delivery time may be extended up to 24 hours. If you do not receive the license within this time frame, please contact us for assistance.
2. Where is my license after purchase?
Your license is automatically emailed to you after you make payment. If you don't receive it or have trouble finding it, you can always access a copy in the section Orders from your account on our website.
3. Where can I find the activation manual?
The activation manual is available after making the purchase. You can find it by accessing your Account > DownloadsIf you need help finding it, please contact us and we will provide you with a direct link.
4. What kind of support do you offer after purchase?
Our support team is available to help you primarily with the activation of your license and any related issues. We are here to guide you and make sure that you can activate your product successfully. If you have any questions, please feel free to contact us.
5. How can I contact support?
If you need assistance, you can contact our support team via chat on our website or by email. We are here to help you resolve any issues related to the activation or use of your licenses.
6. What happens if I entered my email incorrectly when purchasing?
If you entered an incorrect email, please contact us immediately. We will evaluate whether it is possible to resend the license, but we do not guarantee that it has not been used in the wrong email.
7. Can I get technical support to install or activate the software?
Our support team specializes in license activation assistance. If you need help installing or activating the software, please feel free to contact us. We can also provide you with detailed manuals that will guide you through the process.
8. How can I check if my product key is valid?
The only way to verify the validity of a key is to activate it in the corresponding software. If you have problems during activation, please contact us for assistance.
9. What do I do if my product key doesn't work?
If the key does not work, please contact us and send us screenshots of the error and any additional details you have. It is important that you provide us with the error code that appears during activation so that we can help you effectively.
10. Can I update my key if I have purchased a new version of the software?
Keys are associated with specific versions of the software. Please ensure that you have the correct version installed for the key you purchased. If you need more information on compatible versions, our team can assist you.
11. Can licenses be transferred between different devices?
This depends on the type of license you have purchased. Some licenses, such as OEM licenses, are limited to a single device. Please refer to the product description for more details or contact our team if you have any questions.
12. What does the purchase of a license in your store include?
Purchase usually includes the key or license, access to activation manuals, and in some cases the software needed for installation. Everything needed to activate your product will be provided upon purchase.
13. How can I reset my account on the website if I forgot my password?
If you have forgotten your password, please contact us. We will ask you for some information to verify your identity and proceed with the reset of your account.
14. How can I make sure that the license I purchased is original?
We work exclusively with verified suppliers who meet quality standards. In addition, we have been in the market for several years with a solid reputation and excellent reviews from our customers.
15. What should I do if my key is not activated correctly?
If you are having trouble activating your key, please contact us. Our support team will guide you through the process and help you troubleshoot the issue. Please be sure to provide screenshots and any error messages to expedite assistance.
16. Can I install the software on multiple devices with a single license?
This depends on the type of license you have purchased. Some licenses allow multiple installations, while others are limited to a single device. Please check this information in the product description or contact our team if you have any questions.